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Overview

If you have an active 1.0 subscription, you can link it to your 2.0 space to redeem member seats equal to your 1.0 space capacity.

• For example, if you have a space capacity of 35 users on your 1.0 subscription, you’ll redeem 35 member seats for your 2.0 office.

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As a reminder, Gather 2.0 charges based on the total number of Members, instead of concurrent users. As a result, your monthly or annual subscription cost may change compared to Gather 1.0. If you have concerns about the difference of this cost, please reach out to our team.

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To link your subscription (Admins only):

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Before linking your subscription, you need to create your 2.0 space. Click here to get started or read our full migration guide for advice on migrating your team.

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1. Open your Gather 1.0 space dashboard (Main Menu > Settings > Advanced > Space Dashboard > Plans & Billing)
2. On your active subscription, click Manage > Link to your Gather 2.0 space
3. Select the 2.0 office you want to link your subscription to
4. Next, return to Gather 2.0 to finalize your subscription
5. In Gather 2.0, go to Settings > Billing Dashboard > Open Dashboard
6. Select monthly or annual billing and complete the payment steps
   1. Your credits from linking your 1.0 space will be applied at the time of payment

To unlink your subscription (Admins only):